Return & Refund Policy

Thank you for choosing Omni Comments as your comment management solution. The following terms are applicable for any subscription plans or services that you have purchased from us.

Eligibility for Refunds

We offer refunds under the following circumstances:

If our comment system fails to function as advertised due to a critical bug or platform error on our end.
If you experience significant downtime (more than 24 hours) that prevents your comment system from working properly.
If essential features (comment display, moderation, or notifications) are unavailable for an extended period and cannot be resolved promptly.
If you cancel your subscription within the first 30 days and have not exceeded 50% of your plan's usage limits.
If we fail to migrate your existing comments from another platform as promised during onboarding.

Refund Period

Refund requests must be made within 30 days of the payment date.

Requests made after this period will not be eligible for a refund.

Non-Refundable Cases

Refunds will not be granted under the following conditions:

If you simply change your mind about using our comment system after subscribing.
If you fail to implement or actively use the comment system during your subscription period.
If issues are caused by your website's hosting provider, CMS, or other third-party integrations.
If you exceed 50% of your plan's comment or page view limits before requesting a refund.
If you violate our Terms of Service, resulting in account suspension or termination.
If you request a refund after 30 days from your initial subscription date.
If downtime is caused by scheduled maintenance (which we announce in advance).

Refund Process

To request a refund, please follow these steps:

Contact our support team at [email protected] with "Refund Request" in the subject line.
Provide the following information:
- Your account email address and subscription plan
- Subscription start date and payment receipt/invoice ID
- Detailed explanation of the issue or reason for refund
- Screenshots or error messages (if applicable)
- Your website URL where the comment system was implemented
Our team will investigate your request and may ask for additional information to verify the issue.
We will respond with our decision within 3-5 business days.
If approved, the refund will be processed to your original payment method within 7-10 business days.

Note: This policy has been generated in compliance with standard e-commerce practices.

Processing Times

Review Process

3-5 business days

Time to review and approve/deny your refund request

Refund Processing

7-10 business days

Time for the refund to appear in your account after approval

Contact Us

If you have any questions about this Refund Policy or require assistance, please reach out to us:

Email:[email protected]

Additional Information

Currency

Refunds will be processed in the same currency as the original payment.

Partial Refunds

In some cases, partial refunds may be offered based on usage and circumstances.

Subscription Cancellation

You can cancel your subscription at any time through your account dashboard or by contacting support.