Privacy Policy

1. Introduction

At OmniComments ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our comment management platform.

By using OmniComments, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and profile information
• Comment Data: Comments, replies, and other content you post
• Website Information: Domain names, site settings, and configuration preferences
• Payment Information: Billing address and payment method details
• Communication Data: Messages you send to our support team

2.2 Information Collected Automatically

When you use our services, we automatically collect certain information:

• Usage Data: Pages visited, time spent, click patterns, and feature usage
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and performance metrics
• Analytics Data: Comment engagement, moderation statistics, and site performance

2.3 Information from Third Parties

We may receive information from third parties, including:

• Authentication Providers: Google, Facebook, or other OAuth providers you use to sign in
• Website Owners: Information about comment activity on their sites
• Service Providers: Analytics and security services we use to improve our platform

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Provide and maintain our comment management platform
• Process and display comments on websites
• Enable user authentication and account management
• Facilitate communication between users and website owners

3.2 Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Optimize performance and user experience
• Conduct research and analytics

3.3 Security and Moderation

• Detect and prevent spam, abuse, and malicious activity
• Enforce our Terms of Service and community guidelines
• Protect the security and integrity of our platform
• Investigate and respond to violations

3.4 Communication

• Send service-related notifications and updates
• Respond to customer support inquiries
• Provide technical support and assistance
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

4.1 Public Comments

Comments you post through our platform are displayed publicly on the websites where they are posted. This includes your name, comment content, and timestamp.

4.2 Website Owners

Website owners using our platform can access comments and user information related to their sites, including commenter names, email addresses (for moderation purposes), and comment content.

4.3 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including cloud hosting, payment processing, analytics, and customer support platforms.

4.4 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process, court orders, or government requests
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

5. Data Storage and Security

5.1 Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Monitoring and incident response procedures

5.2 Data Location

Your information may be stored and processed in various locations, including servers in different countries. We ensure that appropriate safeguards are in place for international data transfers.

5.3 Data Retention

We retain your information for as long as necessary to provide our services. Comment data may be retained indefinitely to maintain the integrity of discussions, unless deletion is requested or required by law.

6. Your Rights and Choices

6.1 Account Management

You can access, update, or delete your account information through your dashboard or by contacting us.

6.2 Data Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

6.3 Communication Preferences

You can control the communications you receive from us by:

• Updating your notification preferences in your account settings
• Unsubscribing from marketing emails using the links provided
• Contacting us directly to opt out of certain communications

7. Cookies and Tracking Technologies

7.1 Types of Cookies

We use various types of cookies and similar technologies:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how users interact with our service
• Preference Cookies: Remember your settings and preferences
• Authentication Cookies: Keep you logged in to your account

7.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

OmniComments operates globally, and your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

For transfers from the European Economic Area, we rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our platform

Your continued use of our services after the effective date of changes constitutes acceptance of the updated policy.

11. Regional Privacy Rights

11.1 European Users (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

11.2 California Users (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information.

11.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate and will respect additional rights granted by local legislation.